Frequently Asked Questions
What makes Campspace unique and how does it work?
Campspace is a trusted community marketplace designed to help you camp the world. Our goal is to provide access to the most unusual and one-of-a-kind from around the planet. We do this by enabling hosts to list their unique and accommodations, so that travellers can search and book them using our website.
Our travelers are looking for unique experiences. You can find many different types of in our community, like yurts, teepees, treehouses, cabins, etc.
You decide where you want the travelers to sleep on your Campspace. It can be it their own tent/caravan/motorhome, but it can also be in one of yours. So the only requirement is that you have space where people can camp.
We are already working with other booking websites, why should we consider Campspace?
We think Campspace is unique because unlike other booking websites, g sites are curated by a group of devoted campers who live for adventure, selecting only the most spectacular nature and urban camping experiences worldwide for you to enjoy.
Travelers trust Campspace to provide unique experiences they can’t find elsewhere, presented to them in a well designed, user-friendly interface which takes the hassle and uncertainty out of booking adventures.
We have our own booking system, how can we avoid double-bookings?
A booking is only processed once a host accepts it. Additionally, each listing has a calendar which hosts can update manually. In this way, hosts are able to ensure that double-bookings are avoided.
Do I have to pay for offering a space or advertising on your website?
Absolutely not! It’s free to join our community and you’re not locked into a contract.
We only charge a small fee to guests booking your space, this helps us to develop the platform. Hosts do not pay any fees.
How can I offer several places?
To offer several places, we ask the hosts to create a separate listing per Campspace. Each place is a unique Campspace and therefore deserves to be described separately. Read our blogs about describing your space and presenting your space, for some tips.
What is the standard commission you charge travelers?
A booking through Campspace is a transaction between the host and the traveler. For the maintenance of our platform we charge a commission on the traveler's transaction. This consists of a small fixed amount to cover external costs such as a safe and reliable payment service provider. In addition, we hold 7% of the total transaction amount for covering our internal costs.
Can your website process different currencies?
Currently our website only lists prices in EURO (€). When a booking is made and the transaction is confirmed - it will be paid to the banking account of the host. If the bank of the host charges a fee for receiving the transaction (and possibly converting into other currencies), these costs are borne by the host. In the future, our aim is to support multiple currencies.
Is it possible to charge a deposit in case of damages?
We want to ensure our hosts are covered in case of damages. For this reason, we provide hosts with the Campspace Host Insurance Plan (CHIP). If you are entitled for CHIP, your properties are covered up to €1.000.000 per incident. See this link to learn more about CHIP.
When do I receive my money?
The money is transferred into the host's banking account the next day after the traveler leaves the space.
What is your cancellation policy for travelers and for the hosts?
If a traveler cancels at least 30 days before the arrival date, they will receive a full refund (minus Campspace fee). If the traveler cancels within the 30 days before the arrival date, there will be no refund. If a traveler books a Campspace within the 30 days before the arrival date, it is not possible to cancel it with receiving refunds. There can always be exceptional situations. In these cases, consult with Campspace to determine a solution. A host can cancel a booking by contacting Campspace directly. From there we will follow up to discuss a solution.
Will your website be available in different languages?
Stay tuned - at this time our website is available in English and Dutch. However, we believe it’s important that our support services are available in your local language. Currently our multilingual team is on hand to help support you in English, Spanish, Italian, German, French and Dutch. If you want some help in your local language, send us an email at email@example.com.
Can we speak with travelers before accepting a booking?
Absolutely! When a traveler contacts you regarding a booking, you will be able to communicate with them using Campspace’s built in messaging system. You can also check out their profile to get a better insight.
Will Campspace take care of reviews and feedback?
Campspace encourages both hosts and travelers to provide reviews and feedback of their experiences, helping build trust and accountability through our platform.
What about sanitation?
No worries, there are many easy solutions! Read our blog about it.